Dear Emily, I hope this email finds you well upon your return on the 12th. Upon my return from our trip to Italy, I got very busy at work. I now have time to focus on composing a letter that, I hope, relays how perfect our trip was.
In the age of computers, online services, instagramming and texting, one can lose hope that all forms of personable service and hospitality have become a thing of the past. Trips2Italy is proof that one on one customer service is still the key to creating special, memorable moments.
I still recall, as if it were yesterday, when I first called you inquiring about a trip to Italy. I told you I was traveling with my 3 nieces and 1 nephew and what cities I wanted to visit. I told you I needed someone to book all my travel including planes, trains and automobiles and I preferred private short tours to get familiar with the cities and then explore on our own. Without hesitation, you took me under your wings and arranged, what has become, my favorite vacation ever!
Even when we were faced with one of my nieces possibly not coming and having to change around reservation options you all were constantly there for me, my questions and my concerns.
Off we went! Venice first for 2 nights. The water taxi, as arranged, was there to take us to the city when we landed. We were greeted at Hotel Da Bruno, by very pleasant, helpful staff. We were checked in immediately and given maps of the city. The following day, we met with our tour guide. Again, at the exact location and time you arranged for us. She was lovely. Our walking tour was great. Your advice to schedule a gondola ride when we got there was the way to go. The hotel called a reputable gondolier and they walked us over to meet him. It’s beautiful to see the city from the water.
The speedy train you booked for us to get to Florence the following morning left right on time. Your detailed information was right on point!
Hotel Rapallo would be our home for the next 5 nights. You arranged our day trips to Cinque Terre one day, Lucca another day, and a day trip with a private driver (who the kids loved) to take us through Tuscany where we stopped in San Gimignano (we loved this little quaint town) and Sienna and a walking tour of Florence along with tickets to the Accademia Gallery. All of it.....WOW.
The staff at hotel Rapallo were exceptional! I have been in the hospitality industry for over 25 years. Bar none, the service we received in both hotels was the best I have experienced to date. That is saying a lot. I am 51 and have been to 33 states and 20 countries. I travel quite a bit and simply loved Hotel Rapallo!
Emily, all the private tour guides were on time. They were passionate about their cities and so knowledgeable. But most importantly, they were story tellers who engaged my family, ages 13-22, in a manner that left them excited and involved.
There was not a beat skipped. Your booklet of information was exceptional. When I indicated to you I would not be able to have the 2 hour consultation you have with your clients after we receive the packet, you were willing to explain everything to my 22 year old niece.
This trip was intended to just be for me. However, I decided to invite my family along and to see their joy and happiness at every turn throughout the trip was a blessing I will never forget.
I can go on for days and maybe even write a book of it, but the bottom line is this: It was PERFECT! I hope you continue to partner with the same people in Italy for years to come.
I don’t want to end without saying how you, Anna and Tommaso were on hand even when we were in Italy. When I wanted to insure that my return flight tickets were upgraded on the return flight, Tommaso was right there for me even with the time difference and your responses were so quick.
There are no words to describe the beauty of Italy and all the enchanting cities we visited. Cinque Terre on the coast was exactly like the pictures. The ferry and train took us to different villages that our guide seamlessly navigated us through.
AMAZING. PERFECT. BEAUTIFUL.
Please, Emily use any of this on your website or all of it. You are a gem. By chance, are there other countries you book travel to? Might want to take the kids to Ireland and Scotland next.
Again, all our gratitude to all of you. I cannot stress enough how seamless everything went and I’m willing to talk to anyone about it that you need me to! So much we saw during the day and evenings that I haven’t even mentioned like the gardens at Pitti Palace in Florence and please add the restaurant Mamma Gina to your list in Firenze. Fantastic!
I know I’m missing so many more details but we really felt at home wherever we went and with all the people you arranged for us to take care of us.
You’re the best!
May our paths cross again soon.
Best regards for now.
Lulu A. - Family Vacation first time to Italy Florence Tuscany Venice Rome 5 Terre
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