Covid19 Temporary Update : Section B Trips2Italy, LLC Customer Services – 1. Responsibility and Disclaimer.
These Terms & Conditions were updated on September 27, 2017. Changes related are in effect and apply as of September 28, 2017
The services provided and the respective responsibilities and liabilities are outlined and governed by the TERMS AND CONDITIONS. It is the customer’s responsibility to read and understand them.
A. TERMS AND CONDITIONS
1. RESERVATIONS AND CHANGES
All reservations are subject to availability at the time of booking. No requests will be acted upon until a deposit is received.
Charges to your credit card, a check for a deposit, or full payment will not be processed until all agreed arrangements are confirmed and the Universal Credit Card (UCC) Form is signed and received by Trips 2 Italy.
If any changes are requested after the reservation has been confirmed, Trips 2 Italy, LLC reserves the right to apply a change and handling fee of $100 USD per event, per person. Please be advised that all requested changes are subject to availability and the current cost at the moment of notification. Written notification must be received by Trips 2 Italy, LLC, via fax 1-713-952-4099 or via registered mail in order to minimize the increase of cost. No change is possible after delivery of tour documents. Please note that the change and handling fee is in addition to any applicable cancellation or change fees assessed by vendors, such as hotels or tour operators.
Trips 2 Italy, LLC requires a deposit in order to secure any reservation at the moment of booking, and the balance payment must be made seventy (70) days prior to departure. Bookings made within seventy (70) days of departure date must be accompanied by a payment in full.
If payments are not received within the time due, Trips 2 Italy, LLC, reserves the right to cancel the reservation without any liability and treat any bookings as cancelled by you.
The deposit constitutes acceptance of the itinerary, reservations on the invoices, as well as consent to the Terms and Conditions listed herein.
- AIR & LAND PACKAGE(s) Minimum required deposit per person: $300 USD or 10% of the Total Booking(*)
- LAND ONLY PACKAGE(s) Minimum required deposit per person: $300 USD or 10% of the Total Booking (*)
- INSTANT BOOKING PACKAGE(s) or AIRFARE Minimum required deposit per person: Full Payment
Please note that the deposit amount may vary, and may be higher than the standard requirement, shall the tour package or services requested require it. Specific cancellation terms may apply for travel during holiday seasons or special events. Upon confirmation of your travel package, the received deposit is non refundable and non-transferable.
(*) Your Trips 2 Italy Travel Specialist or Your Travel Agent will advise you of the required deposit at the time of reservation.
We are happy to accept and honor most major credit cards, personal check, cashier Check and Wire transfers so that you can conveniently purchase our services by phone. Our only requirement is that a Universal Credit Card Form will be signed and validated at the moment of the booking. .
3. CREDIT CARD POLICY
Trips 2 Italy, LLC requires a Universal Credit Card (UCC) form validated, along with a photo ID, the credit card’s billing address, and the signature of the card holder.
The UCC will be provided to you at the time of requesting the reservations. It should be returned as soon as possible to Trips 2 Italy in order to ensure the reservation and allow us time to proceed to the confirmation of services purchased.
Trips 2 Italy has established a long relationship with the local operators and hotels in Italy making it possible to offer you the most pleasant journey to Italy for the best value.
Any special requests not previously contracted by the client will be offered at the moment of reservation at the prevailing rates.
Prior to receipt of the deposit, the package price is subject to change without notice. Suppliers reserve the right to increase their prices without notice (IE: airline fuel surcharges and taxes). Any increase of this nature will be passed on to the client.
Upon receipt of deposit within the specified time period and of the proper documentation (UCC), the package and/or item(s) pricing is guaranteed. Any changes to bookings will be subject to the applicable package’s price at the time of the change, and any fees set forth in the Reservation and Change Chapter will apply. In case of printing typographical error, computer error, or human billing error, we reserve the right to invoice or re-invoice participants with correct billing.
Trips 2 Italy, LLC, upon receipt of the initial deposit guarantees and protects against the currency fluctuation between Dollar and Euro (*). Airfares are subject to change prior to ticketing. The airline fare is guaranteed once ticketed.
(*) Trips 2 Italy, LLC reserves the right to increase the prices agreed upon only if there is an increase of our costs of 20% or more, such as but not limited to increase in air, land, and fuel cost, or currency fluctuations. Unless the customer has paid in full, passengers will have the right to cancel within 7 Days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuation will be made once full payment is received. This guarantee excludes fuel surcharges and does not apply to any taxes, charges, levies and fees imposed by any government or their agencies. In exchange for these guarantees, no refund will be made if costs are reduced.
5. CANCELLATION AND REFUNDS
Trips 2 Italy, LLC understands that unforeseen events can occur which can cause changes in travel plans. For this reason and to limit monetary losses, Trips 2 Italy, LLC automatically includes insurance in a travel proposal. Trips 2 Italy, LCC suggests the client purchase the Travel Protection Program offered (see Insurance Chapter for coverage information). The client has the option to refuse this insurance. Insurance premiums are not refundable.
Please note that a cancellation must be received in writing to Trips 2 Italy via fax or registered mail, including all travel documents (airplane tickets, tour and hotel vouchers). The date of the receipt of the documents will be the date of cancellation.
- Up to 70 days prior to departure full amount of deposit received*
- From 69 to 35 days prior departure 30% of booking or minimum of 300 Usd per person*
- From 34 to 25 days prior departure 50% of booking or minimum of 500 Usd per person plus any incurred expenses*
- From 24 Days or less prior to departure and No-Shows, no refund
- After departure, No refund for cancellation of any travel arrangements or for any unused travel arrangements.
Airfare and Air & Land Packages are based on Non-refundable/Non-endorsable/Non-exchangeable air fares with Zero (0) value outside the intended package/itinerary. Travel insurance, which is available at an extra cost, is highly recommended..
*Special circumstances may contain different cancellation/handling/change fees which may apply to certain hotels, airlines and other vendors.
- Refunds or allowances will not be made for any unused services after departure.
- No refunds will be made for any change, cancellation or modification of services provided in the itinerary.
- All deposits are non-refundable.
- All rendered services are non-refundable.
- All claims for refunds must be presented in writing to Trips 2 Italy, LLC no later than fourteen (14) days after return date.
- Refunds will be paid by Trips 2 Italy’s company check for the amount due, less any deductions per our Terms and Conditions.
- Trips 2 Italy, LLC cannot be held responsible nor has control of any action or refunds from the Insurance Provider.
In order to prevent financial losses due to a cancellation of the trip by the passenger, Trips 2 Italy, LLC strongly recommends the purchase of Trip Cancellation Insurance.
Full details regarding the Travel Protection Insurance Program and coverage can be found at Trips 2 Italy Travel Protection Plan or by contacting Trips 2 Italy at 1-866 GO ITALY for more information.
Insurance coverage is optional and you may either accept or decline any such coverage. If the insurance is declined, Trips 2 Italy, LLC requires a signed waiver to that effect.
7. TRAVEL DOCUMENTS
Your travel documents consisting of airplane tickets and hotel or tour vouchers will be mailed or delivered to you approximately two weeks prior to departure. If you are leaving home earlier and you wish to receive your documents sooner, a fee of $50 USD for expedite delivery is required. Any documents delivered outside the USA will incur in a minimum fee of $150 USD.
8. CAR RENTAL
Each car rental day is for a twenty-four hour period starting from the time you pick up you vehicle. Car rental prices do not include gasoline, road taxes, toll fees, ski racks, snow chains, baby or toddler seats. These services are on a request basis and can be requested and paid locally at the rental car location. In Italy the rental age is 25 years for car rental. Clients 21 years of age can be allowed to rent a car with restrictions to the type of vehicle and an increase of insurance required by the car rental company. A valid driver’s license and a major credit card must be presented to the rental car company to pick up the car.
Hotels are classified using Italy’s government ratings. Trips 2 Italy, LLC reserves the right to make substitutions with hotels of similar or higher ratings. The accommodations are based on two persons sharing a double or twin-bedded room with private bath and/or shower, at the hotel selected or similar accommodations. A single room for one person may be provided at an additional supplement. Children’s, triples, and suites room rates are available upon request. In addition, rooms are assigned based on current availability and may vary in size, amenities and location.
Air conditioning is available in almost all properties, with a few exceptions, and some may charge an additional supplement. However, European air conditioning is not necessary according to USA standards.
10. AIRLINE POLCIES
Airline tickets are nonrefundable and non-endorsable. If changes are permitted, additional fees may apply. Trips 2 Italy, LLC requires that names of each passenger will be received in writing at the time of the booking, exactly as they appear on the passports. Trips 2 Italy, LLC is not responsible for any misspellings or miscommunications, any additional costs and/or impossibility to travel caused by incorrect passport information furnished by the customer or travel companion. Airline schedules and flights are subject to change without notice. Trips 2 Italy, LLC is not responsible for penalties incurred on tickets not issued by Trips 2 Italy due to schedule and/or flight changes.
11. INTERNATIONAL TRAVEL
Citizens of the United States require a valid passport, and it is the passenger’s responsibility to obtain the proper documentation in order to enter and/or transfer though the countries visited.
Non-US citizens should consult the respective Consulate. All passports must be valid for at least six months from the return date of travel.
B. TRIPS 2 ITALY,LLC CUSTOMER SERVICES
1. RESPONSIBILITY AND DISCLAIMER
Trips 2 Italy, LLC is your tour operator. Trips 2 Italy, LLC, its agents, representatives, employees, officers, managers and contractors act as intermediary or agent for the transportation carrier(s) and all other suppliers of service connected with the travel, all which are independent contractors. Trips 2 Italy, LLC does not own nor operate the vehicles or facilities to be used during the tour(s), and assumes no responsibility for negligent acts and/or omission of these independent contractors, their employees, agents or representatives. All bookings are accepted subject to the conditions imposed by these independent contractors, and Trips 2 Italy, LLC will make no refund nor will accept any cancellation in the event of their delay, cancellation, overbooking, strike, act of terrorism, or force majeure.
Please be aware that at any moment after the original reservation or during your travel, local government health and safety measures and guidelines, may be imposed on individual travel service providers – including airlines, hotels, transfers, car rentals, tours, and other ancillaries, as well as on local museum and monuments, recreational activities, and on private and public places in order to protect travelers and its citizens. Such measures can change at any time and without notice.
It might also be possible that access to certain hotel facilities such as breakfast rooms, swimming pool, or other public spaces might not be available. Scheduled tours and activity programs might be modified and adapted to comply with health standards imposed by the authorities.
We consider that the ongoing unprecedented events and uncertainty related to Covid19 are well understood by the traveler, at the moment of any new reservation or confirmed rescheduled itinerary. Trips 2 Italy assumes no responsibility for any modifications or limitations on the intended travel experience caused by our independent contractors, their employees, agents or representatives, directly affected by their compliance. All bookings are accepted subject to the conditions imposed by these independent contractors, and Trips 2 Italy, LLC will make no refund nor will accept any cancellation due to any case and/or event(s) described above.
Also, Trips 2 Italy, LLC is not responsible for failure of clients to follow instructions given in travel documents, including but not limited to, check-in and check-out times and baggage handling, and failure to obtain required documentation such as passports, visas and health certificates where required. In the above cases, travelers will not be entitled to any refund.
Trips 2 Italy, LLC stands by every product and service we sell and we want you to be completely satisfied with the purchases you have made with us. If , however, you are not and intend to seek litigation, it is understood that any legal proceedings both on behalf of or against Trips 2 Italy, LLC must be instituted and pursued only in a Federal or State court located in Houston, Texas, and such claim will be decided using the law of the State of Texas.
USE OF WEBSITE : www.trips2italy.com
Agreement between Customer and Trips 2 Italy, LLC: www.trips2italy.com is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Use of www.trips2italy.com constitutes your agreement to all such terms, conditions and notices.
Liability Disclaimer: The information, products, and services published in this brochure may include inaccuracies or typographical errors. Changes are periodically made to the information, which appears here. The content of this site is not guaranteed to be complete, accurate, or available, and may be changed at any time without notice. Trips 2 Italy, LLC may make improvements or changes on this site at any time. In No event shall Trips 2 Italy, LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with the use of this website, or for any information, products, and services obtained through this website, or otherwise arising out of use of this website.
www.trips2italy.com may contain hyperlinks to websites operated by parties other than Trips 2 Italy, LLC. Such hyperlinks are provided for your reference only. Trips 2 Italy, LLC does not control such websites and is not responsible for their contents.
Anti Spamming Policy : https://www.trips2italy.com/anti-spam-policy
3. CUSTOMER SERVICES
At At Trips 2 Italy, LLC we are happy to assist you in tailoring your ideal Italian holiday. We are committed to achieving your travel expectations allowing you to visit Italy with confidence and peace of mind. Our commitment is to provide and guarantee you with all travel arrangements, and to offer solutions to any problems that may arise. We assume that all the information we have exchanged and provide at the moment of the travel arrangements preparation were correct to the best of our knowledge.
4.SPECIAL TRAVEL REQUIREMENTS REQUIREMENTS
All packages and services offered by Trips 2 Italy, LLC are available to all persons. Please inform in writing of any special requirements that may be needed or required at the moment of the initial booking. Our Staff is completely dedicated to assist and accommodate all your special requests. Please note that special services and/or equipment fees are the sole responsibility of the customer.