Our trip was wonderful. Highlights were the tours with our excellent guides Max in Rome, and Ana in Milan. Our arrival in Rome was chaotic -- we ended up in the wrong area looking for our luggage, then had difficulty finding our way to the right area without breaching security. That was the only "glitch" - after we found our driver, everything went smoothly the whole time we were in Italy. The accommodations were good at all three hotels -- we loved the staff at the Hotel in Rome, and Guest Relations at the Hotel in Milan was wonderful The visit to TC winery was a once-in-a-lifetime experience and we enjoyed it immensely. Pompeii was amazing, and the excursion to the five villages was fun (and exhausting). The drivers were prompt, courteous and helpful. The trip was beautifully arranged. This was my first visit to Italy. When I return there in the future, I will certainly contact you for help in planning another great experience!