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Hi Tommaso,

Wow Friday already! This week has just raced by.

Our mutual clients the McN. and M. families just returned from Italy and I wanted to pass along their comments to you and appreciate the great services to make their trip so special.

" We had a fabulous vacation and can't thank you enough for all your help!
The most memorable experiences were the tours with Trips 2 Italy.
You said Tomasso's company was consistently outstanding and you were certainly right! Ricardo in Pisa, Francesca in Florence, Daniella in Pompeii, and Tony and Marco in the Amalfi coast were all fantastic!! Tony made reservations for us for lunch in a beautiful restaurant directly on the Med in Amalfi. It was heaven!!.... "

Jan D. - CWT Vacations
Buongiorno Emily!

We had a great time in Italy and overall were very happy with all the tours, etc. As far as logistics, all the drivers were on time and we got from place to place as expected.

As far as the guides, all were excellent, with no exceptions - knowledgeable as well as personable. Marco was the driver/guide for Amalfi coast, The Boat crew for the Capri boat trip, Simona in Pompeii, and tour group in Rome. We had the same guide, Serena, for both the Colosseum/Roman Forum and Catacombs tour, and she was excellent. The Vatican tour was good as well - could've used another hour on the tour, but then again time is limited and there's too much there anyway. You have good connections with these tour providers.

As far as hotels, the one in Sorrento was lovely - the place is clean (and had nice towels and plenty of soap and shampoo), the people are nice and the breakfast is excellent. It was also in a good location.

The hotel in Rome, however, was a bit lacking. The location was ok, the rooms were larger than in Sorrento, and the staff was friendly enough. However, they really skimp on services. Our individual complaints seem minor but taken together they show a hotel management that doesn't care about guests, only about saving money. The rooms aren't too clean - ants come into the rooms through the small terrace outside (so no proper bug spraying); the bathrooms were not thoroughly cleaned each day; the towels were thin; the shower curtains were terrycloth (I've never seen that in any other hotel) so they were always damp and musty-smelling; the plastic shower curtain liner in my daughters' bathtub wasn't long enough so the first time they showered water leaked out of the bathroom and into the foyer (then we had to put the terrycloth shower curtain into the tub to prevent the water from getting out); and we had to ask for additional soap bars. They had liquid bath gel/shampoo combination, which isn't good for either a shower or a shampoo. The breakfast room was noticeably understaffed, given the number of guests staying at the hotel.
Overall, it didn't detract from our enjoyment of Rome, but for your future bookings you may want to check further on this particular hotel. It needs to be managed by people who aren't looking to cut corners.

We enjoyed everything on the trip so it's hard to pick a favorite thing, but the highlights for my daughters were the Blue Grotto/boat ride and the Colosseum/Roman Forum tour. The food was excellent and they had gelato every day. We also tried a few of the restaurants suggested in your tour materials.

Thanks again for arranging this tour. We were pleased with your service and would use your company again in the future.

Best, Robin
My husband & I recently returned from the Tuscany/Cinque Terre escorted tour. We had an incredibly wonderful trip!
The itinerary was well planned and included the best that Tuscany & Cinque Terre have to offer. We really enjoyed the classy wine-tasting experiences & the boat ride to Cinque Terre.

In addition to the escorted tour, Trips2Italy assisted us with customization of our own itinerary. We could not be more pleased with Emily at Trips2Italy. Her communication was excellent, including prompt responses to emails and well-researched answers to questions. She organized a terrific trip for us!

During an overseas trip, we have huge peace of mind in knowing that there will be assistance available in case of a problem situation. Trips2Italy gets top marks for this. Due to a minor glitch, we had occasion to call the Trips2Italy 24 hour Emergency Assistance number. Tommaso immediately answered the phone, took care of the issue and followed up with us to assure that all was proceeding smoothly. Emily and Tommaso, thank you for our amazing trip to Italy!!

First of all, THANK YOU for the most incredible trip we have ever taken! I cant say enough great things about the locations you picked out, the hotel rooms, and even the fine details of what kinds of views our rooms had. We also really appreciated the small touches like the Champagne and treats at each of our hotel spots. No small detail was gone un-noticed. It truly made the world of a difference in our experience!

We absolutely loved Italy!!

Lake Como is hands-down our favorite. We hope to return there again someday. Possibly for an Anniversary trip? :) We hope to spend more time in Como, but also explore some of the other sides of the lake when we return.

We loved the Itinerary. For never going to Italy before, it's hard to know what we would like/dislike, but I think Andrew and I are on mutual agreement that we could have done without Milan. While we appreciate the history, I think we could have stuck to just Florence and Rome for the "city" vibe of our trip. We absolutely loved Lake Como (Like I said) and all of our experiences in Tuscany. I wish we would have done more food tours, similar to the ones we did in Rome, but again, thats not something we could have known without going through the experience. It was cool to eat like a local, and go off the beaten path of tourist spots. We could have also skipped the Vatican. Although it's a one-in-a-lifetime thing to see, we aren't particularly religious people, so the significance of it was sort of lost on us. It was great to see the sistine chapel while we were there though. That, I would recommend.

We stuck to your planned itinerary for the entire trip, which was exceptional. We do not feel like we "missed out" on anything in Italy. With that being said, the schedule was so jam packed that we really didn't have a lot of leisure time to wander the streets, with the exception of 1 day in Como, 1 day in Siena, and our last day in Sorrento. While we feel like we got the most "bang for the buck" with our itinerary, I think we both under-estimated how jam-packed our schedules would be and I think we both agreed that we would have toned down the tours a bit if we were to do it all over again. Again, with that being said, we learned a lot in each place we went and having a guided tour did help us make the most of the time we had in each city, because it showed us what to spend our time on and what to skip. So, I suppose its a catch-22. We certainly feel like we had an incredible experience and each day we learned something more and more valuable to take back and share with our friends and family.

We have a few more friends getting married soon and considering planning their honeymoon. I have already recommended you to one of our couple friends. I cant imagine NOT going through a planner like you for such a trip, and we wished you did trips like this for other countries too!

Thank you again for all of the time, effort, details and special touches you put to making our Honeymoon simply incredible. Your Italy is certainly beautiful, and we feel that you helped us experience it in the best way possible.

Thank you again!!

Kate & Andrew S.
Emily, You did a great job organizing our trips. I can't thank you enough! Peggy A.
Rodney and I have to Thank your company for the most wonderful tour, Nicole was so very very good she went over and beyond to make sure we had a fabulous time.
Antonio our driver was also spectacular his Manovering of the large bus around some of the small streets made us feel safe.
The hotels were excellent especially Venice at Hotel Carlton, the meals supplied were great, and the sightseeing arranged were fabulous
We cannot thank you enough for giving us this terrific tour, would recommend it throughly to future tourists
Many many thanks for our Special memories
Rodney and Elizabeth S.
Thank you, Emily; yes, I am happy to reply with our experience.

We enjoyed Italy very much. The vouchers worked perfectly in every case. It was no trouble at all finding all of the meeting places. Every service provided was of good quality.

In Venice, we toured the Doges Palace and learned what was done in order to establish law and order in Venice. We also toured St. Mark’s. Though it was cold and pouring rain, it was worth it. Restaurant Osteria Al Milion, San Giovanni Christiomo, 5841 has quintessential Venetian charm, a welcoming attitude, warmth, excellent cuisine, and service.

In Rome, we toured the City, the churches, the Vatican, and the catacombs. Per your suggestion, Restaurant 34, was excellent. We didn’t know we should have reserved, but were offered a table anyway and received excellent service. The Tagliolini with clams was very yummy. It was fun to watch the waiters buzz around to all the tables patiently, yet with that Italian flair, explaining the dishes in both English and Italian. We walked miles and miles in the daytime and evenings to explore the history and were awed by the cultures of both cities.

We had many favorites…of which is The Hotel Columbia, which abounded in charm, including a chandelier in our room trimmed in beautiful Murano Glass. The service was exquisite. Both hotels were centrally located, so everything was within walking distance. The timing and quality of our tours (all told, we took five) was convenient and the information presented was understandable, and questions were answered knowledgably and enthusiastically. The Hotel Columbia comped us a basket of fresh fruit for my husband's birthday, which was a very nice surprise.
Thank you, also for gifting us the bottle of champagne to help with our celebration. 😊

One of the first impressions was the seemingly endless graffiti defacing the exteriors of buildings all along the train route between the two cities and in many places within the cities, which detracts measurably from Italian charm. An equal, if not more-so a detraction is the pervasive, invasive smoking that goes on in public areas. We were not able to enjoy our meals while seated at table outside of the restaurants for this reason. The only other downside is the aggressiveness of street vendors, who should, likewise be outlawed or at least restricted.

None of these downsides have a thing to do with the service we received from Trips2Italy.

We will ask for your services again in the future and enthusiastically recommend you. Servizio eccellente!

Clara and David G.
Houston, TX U.S.A.
Buongiorno Tommaso and Ana,
Well, today is the day we say farewell to beautiful and exciting Italy.....thank you so much for sharing your passion for this fabulous country and helping to make our trip more complex and pleasurable than we could have ever hoped.
We have so many memories and a journal we are intending to complete as an addendum to our thousands of photos.
This definitely was our trip of a lifetime!!!! Molto grazie......
Jill and John
Dear Natalie,
We are writing to you regarding a recent trip to Sicily that you arranged for us. Before booking our trip, we were told by friends who had already been to the island that it was a good place to visit. Now that we have been there, we agree.

All of the arrangements that you made for us turned out to be excellent and without any problems. We were booked into hotels that had good locations and that were of high quality. The view of the shoreline and Mount Etna from the balcony of the Hotel Diodoro was magnificent. The food and all of the services provided at the two hotels were very good..

We were also well satisfied with our English-speaking private drivers. All of them were punctual and courteous. We appreciated their advice regarding good local restaurants and information that they gave to us as they drove us to our various destinations.

All of the guides at our destination points were also very good. They were well-schooled regarding the sites that we visited, considerate of the amount of time that we wanted to spend at various sites within each destination, answered all of our questions and allowed us to move at a reasonable pace.

We found the information given to us by Tomasso in our private pre-trip phone conversation with him to be very helpful. He was patient and thorough in giving us valuable detailed information on all major aspects of our trip. Any questions that we had were answered to our satisfaction. Our conversation with him (and you in a three-party conference call) was certainly valuable.

Through the literature that you sent to us and through our phone conversations with you, nothing was left uncovered. We benefitted from your good information regarding terminals and gates at airports, foreign currency conversions, taxes, tipping practices and other advice that made our trip easier. You covered everything—even including a present in honor of our 50th wedding anniversary.

Sicily is an interesting place to visit. We highly recommend booking a trip there through Bright Travel Agency and Trips2Italy.

Thank you,
Terry and Bill S. - Clients of Bright Travel Agency, California
Joe and I cannot thank you enough for arranging our wonderful trip to Italy. It was perfect in everyway and we couldn't have asked for more.
You made our first trip to Italy a dream come true by making all of the arrangements, from our flight, hotel accommodations, customized private tours in Venice, Florence, Rome and every town in between.
Each and every experience was better than the one before, better than we even imagined. By using the vouchers for each excursion, tour, hotel and transportation, there was no worry about being in an unfamiliar country.
We especially enjoyed sitting in a car and being driven around the Tuscan countryside where there was nothing to do except enjoy the experience.
We will certainly share our experience with anyone thinking about travelling to Italy and highly recommend Trips2Italy.
We are already planning our next trip and will certainly be in touch.
Faith & Joe Z.
I enjoyed the ancient hill side towns and beautiful vineyards and wineries the best.
I took a lot of photographs so I can paint watercolors of the many beautiful views.
Seeing the sculpture and paintings were a lifetime desire. The Each day was different. Our driver was very knowledgeable and fun. He drove skilfully and and had a extensive knowledge of the history of the area He .gave enough time to sell we what the area had to offer, He made stopped so we could take photographs.
The food we were served was excellent and representative of the area. The trip was well planed and very enjoyable.
Thank you for makings special arrangements for me at the airports for getting between the plane and terminal areas. The Airline was very efficient caring out your instructions.
May B.
Hi Tommaso,
Our trip to Italy was fantastic! You did a great job planning everything for us to do. Our driver, Franchesco, was wonderful and so personable. He never stopped smiling and laughing and was so knowledgeable about everywhere we went and we were all sad to see him go. I told him if he's ever in Houston he will have a place to hang his hat and we will show him our city.

All of us thoroughly enjoyed the Saturnia Resort and wished we had more time there. Between the sulfur springs, Turkish bath, sauna and waterfall I swear my wrinkles disappeared! It was so relaxing to see everyone walk around in a robe all day until dinner!
I could kick myself for not making a massage and facial appointment when I had the chance because they were totally booked with no open appointments for anything, but that's my fault and I won't let that happen next time and I hope there will be a next time. The dinner that night was exquisite and the service was impeccable! We felt like we were part of the rich and famous..and it felt good!

Our hotel in Sienna, the NH Hotel Excelsior, was in a decent location and was quite nice with a large room and bathroom. We enjoyed our tour of the town and leisure time to venture out on our own. Each of the wineries were unique in their own way with all of the wine going down very easily. They all served us food whether it be a snack or a meal and everything was fresh and delicious!
As we traveled from place to place none of us could get enough of seeing the beautiful Tuscany countryside and a picture just can't capture the magnificence of it.
Stopping at several of the small towns was just perfect giving us an insight of how the locals enjoy life. It was impossible not to check out real estate ads just to see what our money could buy and boy it is a tempting thought to do just that!

One of the highlights all of us extremely enjoyed was the hands on Tuscan cooking lesson. The chef was so personable and showed us how to make a fabulous meal with such few ingredients. I think every bit of food we prepared was eaten with no leftovers. He had a friend come by who owned an organic winery nearby and we sampled all of his wines and he sent us back to the hotel with what was left in the bottles where we proceeded to finish them off in the hotel lobby while laughing and talking. We drank a lot that night!

The lunch prepared by the butcher was a definite experience. The meat just kept coming and each one was better than the last. I do have to say the Italians do like their meat on the rare side. I would have liked it cooked a few minutes longer, but it all tasted good and it was entertaining to watch the cooks with their preparations. The cuts of meat were something to see and we all left with our bellies full!

Our hotel in Florence, Grand Hotel Villa Medici was very nice. Our room and bathroom was newly remodeled with a nice contemporary style. The hotel was in a convenient location although a few of the streets that led to it seemed a little seedy and deserted to walk down at night. After one night of that we figured out which ones to avoid and got around just fine.
Our tour guide in Florence was very knowledgeable and it was obvious he loved what he did. Our free time was spent exploring which included the Accademia, Uffizi and of course shopping in a shoppers paradise. The market had changed quite a bit since I was there ten years ago, but I guess that's expected.
Lots more immigrants now selling products from China which is sad and I understand why the officials are trying to make some changes to help improve the situation. All of the Italian made pieces are so beautiful it's a shame to spoil them with items with not as good a quality.

Our farewell dinner at the Osteria Di Giovanni was a wonderful restaurant and the food was very delicious. You planned a perfect farewell dinner for us and I thank you for that. They even cooked one of our steaks medium rare and I couldn't get enough of it. From start to finish it was perfect!

Thank you again Tommaso for planning a wonderful trip for all of us to enjoy and remember forever. It was definitely a trip of a lifetime and we will have lasting memories of it forever. You did a fabulous job planning every detail to perfection. I would not hesitate at all to have you plan my next trip and will highly recommend you to friends and relatives. A big thank you goes out to your staff as well as I'm sure all of this could not be possible without them.

Hugs and Kisses,
Sandy V.Tutto Bene Winery Group Tour
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